Why I built 'Forward Deployed Engineer: AI for the Infrastructure Estate' — course seven on AICademy. FDE method, infrastructure substance: embed with a client, assess the estate, then deliver and govern an AI change behind a human gate, across one accumulating 10-week engagement.
AICademy: six hands-on AI courses and 82 modules built for infrastructure support engineers at GSIs like TCS, HCL and Infosys. The philosophy, the stack, the courses, and why it's different from every AI course online today.
For thirty years, infrastructure outsourcing has competed on scale. AI is about to move the contest to who owns the best organisational knowledge. This is my case for Knowledge Agents — specialist AI experts sitting on a structured knowledge layer built from thousands of engagements. It separates industry consensus from my own hypothesis, answers the 'doesn't Copilot already do this?' question, puts numbers on the business case, gives a phased roadmap, and makes the case for the buyer as well as the provider. Companion to my two pieces on the MCP agent fabric.
An idea piece: how Digital Workplace Operations teams are structured today, where agentic AI is heading, and how a five-agent swarm can replace the follow-the-sun model — same SLA, 24×7 coverage, multilingual by default, with a hash-chained audit trail any G500 internal-audit team can verify in one click.
A six-minute executive briefing on the architectural and commercial shift underway in Indian infrastructure outsourcing. Where the industry sits on the automation maturity curve, why the incentive conflict is harder than the technology, and what one fictional 80,000-endpoint bank account looks like over a 24-month rollout. Companion to the long-form analysis.
Uber has moved Model Context Protocol from a pilot into a standardised internal platform that, by their own published figures, supports tens of thousands of weekly AI tasks across their internal service estate. This piece dissects what they appear to have built, what it changed, and — at greater length — what the same pattern could plausibly enable for Indian IT outsourcing in the infrastructure space. It separates what Uber publicly described from my own extrapolation, places the architecture in a six-stage maturity model, addresses the political and commercial incentive conflicts that make the rollout much harder than the diagrams suggest, and walks through one fictional 80,000-endpoint bank to make the economics concrete.
How to build a contextual technical-support and architecture agent that is meaningfully better than a general LLM at one product, using nothing but publicly available vendor documentation. A walk-through of a working BigFix Workspace+ POC, the design decisions behind it, and the pattern that generalises to any vendor.
AI is reshaping every job. The World Economic Forum, McKinsey, and peer-reviewed research agree on 17 skills that will define who thrives. Here they are — with how to build each one.
Learner 🎓 · Negotiator 🤝 · Architect 🏗️ · Implementer 👷 · Surviving — enabled by AI. Currently exploring: AI, Hybrid Cloud, Automation, Networks, Digital Workplace<br><br><em>"He who thinks he knows, knows not.<br>He who knows that he does not know, knows."</em>
