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Contra-style mission briefing hero image — Indian IT infrastructure outsourcing meets MCP playbook
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From Service Desk to Agent Fabric — MCP Playbook and the Future of Indian IT Outsourcing

Uber has moved Model Context Protocol from a pilot into a standardised internal platform that, by their own published figures, supports tens of thousands of weekly AI tasks across their internal service estate. This piece dissects what they appear to have built, what it changed, and — at greater length — what the same pattern could plausibly enable for Indian IT outsourcing in the infrastructure space. It separates what Uber publicly described from my own extrapolation, places the architecture in a six-stage maturity model, addresses the political and commercial incentive conflicts that make the rollout much harder than the diagrams suggest, and walks through one fictional 80,000-endpoint bank to make the economics concrete.

Ajay Walia · May 20, 2026